Privacy policy

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1. Who We Are

Flairmingo Studio ("Flairmingo," "we," "our," or "us") is a remote video production agency based in Brazil, serving clients globally. We provide video editing, content production, thumbnail design, channel management, and AI-powered translation services.

If you have any questions about this policy, contact us at: support@flairmingostudio.com

2. What Information We Collect
a. Information you provide directly

  • Account Information: Name and email address (contact form, onboarding)

  • Brand Information: Channel name and URL

  • Communications: Message content submitted through our contact form

  • Uploaded Content: Raw footage, scripts, brand assets, and other creative materials you share with us for production purposes

b. Information collected automatically

  • Usage Data: Pages visited, time spent on our website, and features accessed

  • Device Information: Browser type, IP address, operating system, and device identifiers

  • Cookies & Tracking: Cookies and analytics data (see Section 7)

c. Information From Third Parties

We may receive limited data from tools we use to operate (such as Google Analytics, Slack, and Google Drive) only as necessary to deliver our services.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and deliver our services

  • Communicate with you about your projects via Slack and email

  • Process and manage production requests

  • Improve our website and service quality

  • Comply with legal obligations

We do not use your content — including raw footage, scripts, or channel data — for any purpose other than delivering your project.

4. How We Share Your Information

We do not sell or rent your personal information.
We may share limited information only in the following cases:

  • Service Providers: Trusted tools and platforms we use to operate (e.g., Google Drive for file delivery, Slack for communication, Google Analytics for website performance). All third parties are required to handle your data securely.

  • Legal Compliance: When required by law, court order, or governmental authority.

  • Business Transfers: In the event of a merger or acquisition, user data may be part of the transition, with appropriate safeguards in place.

5. Data Retention

We retain your personal information for as long as necessary to deliver our services and comply with legal obligations.

Creative materials (footage, scripts, project files) shared with us for production are deleted from our systems within 15 days of project completion, unless a longer retention period is required by mutual agreement.

To request deletion of your data at any time, contact us at support@flairmingostudio.com

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • HTTPS/TLS encryption for all data transmission

  • Secure file storage via Google Drive with controlled access

  • Access limited to team members directly involved in your project

No online system is completely secure. While we take strong precautions, you share information at your own risk.

7. Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our website and to improve performance. This includes Google Analytics, which collects anonymized usage data.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not use cookies for advertising or to track you across third-party websites.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For users in the European Union / United Kingdom (GDPR / UK GDPR):

  • Right to access, correct, or delete your data

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time

For users in Brazil (LGPD — Lei 13.709/2018):

  • Right to access and correct your data

  • Right to request deletion

  • Right to information about how your data is used

For users in California, USA (CCPA):

  • Right to know what personal information is collected

  • Right to request deletion

  • Right to opt out of the sale of personal information (we do not sell data)

For users in Canada (PIPEDA) and Australia (Privacy Act 1988):

  • Right to access and correct personal information we hold about you

To exercise any of these rights, contact us at support@flairmingostudio.com. We will respond within 30 days.

9. International Data Transfers

Flairmingo Studio is based in Brazil and operates globally. When you use our services, your information may be transferred to and processed in Brazil or other countries where our service providers operate.

We ensure all international transfers comply with applicable data protection laws, including the GDPR, LGPD, and other relevant regulations.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party platforms (such as YouTube, LinkedIn, or Vimeo). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before using their services.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or security practices. The updated version will always be available on this page with the date of the most recent revision.

We encourage you to review this policy periodically.

13. Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your data:

Flairmingo Studio support@flairmingostudio.com Brazil — operating globally